Shipping policy

Last Updated: October 23, 2025

This Shipping Policy explains how Try Hemera processes, handles, and delivers all orders placed through our website. By placing an order, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 2 to 3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods or high order volumes, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

2. Shipping Times

After processing, orders are shipped worldwide with an estimated delivery time of 7 to 12 business days, depending on your location and local postal services.

Delivery times are estimates and may vary due to customs clearance, courier delays, or unforeseen events beyond our control.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email confirmation containing your tracking number and instructions for tracking your package.

Please allow up to 48 hours for the tracking information to update after receiving the confirmation email.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.
We may occasionally offer free shipping promotions, which will be clearly stated on the product page or during checkout.

5. Customs, Duties, and Taxes

Orders shipped internationally may be subject to import taxes, customs duties, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Try Hemera is not responsible for delays caused by customs or for any additional charges applied by local authorities.

6. Address Accuracy

Customers are responsible for providing accurate shipping information at the time of purchase.

Please ensure that your shipping address, postal code, and contact details are correct. We cannot guarantee delivery if incorrect or incomplete information is provided.

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at tryhemera@outlook.com with your order number and tracking details.

We will work with our logistics partners to locate your package and provide a solution.

In the rare event that a package cannot be located after investigation, we may issue a replacement or refund according to our discretion.

8. Damaged Packages

If your order arrives damaged, please notify us immediately at tryhemera@outlook.com with clear photos of the damaged packaging and items.

We will review the issue and arrange for a replacement or refund where appropriate.

9. Order Changes or Cancellations

You may request changes or cancellation within 24 hours of placing your order, as long as it has not yet been processed.

Once the order is shipped, changes or cancellations are no longer possible, but you may still request a return after receiving the item under our Refund Policy.

10. Contact Information

For any questions or issues regarding shipping, please contact us:

Try Hemera
Email: tryhemera@outlook.com