Privacy Policy
Last Updated: October 23, 2025
This Privacy Policy describes how Try Hemera (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information from you when you visit our website, place an order, subscribe to our newsletter, or contact us. The information we may collect includes:
• Name
• Email address
• Billing and shipping address
• Payment information (processed securely through third-party payment providers)
• Phone number
• Order details and purchase history
• Device and browser information
• IP address and location data (used for analytics and fraud prevention)
We may also collect non-personal information such as browser type, operating system, and website usage data for statistical and analytical purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfill your orders, including shipping and payment processing
• To communicate with you regarding your orders or inquiries
• To improve our products, services, and website experience
• To send you promotional messages or updates (only if you have consented)
• To prevent fraud and maintain the security of our website
• To comply with legal obligations and resolve disputes
3. Legal Basis for Processing (For EU and UK Customers)
If you are located in the European Union or the United Kingdom, we process your personal data under the following legal bases:
• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests, such as improving our services and protecting against fraud
4. How We Share Your Information
We do not sell your personal information.
We may share your information only with trusted third parties who help us operate our business, such as:
• Payment processors (for secure payment handling)
• Shipping and logistics partners (for order delivery)
• Analytics and advertising services (for website performance and marketing insights)
• IT and hosting providers (for website functionality)
All third parties we work with are required to handle your data securely and in compliance with applicable privacy laws.
We may also disclose your information if required by law or if necessary to protect our rights or the safety of others.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.
When we no longer need your information, we will securely delete or anonymize it.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data.
Cookies are small files stored on your device that help us:
• Remember your preferences
• Maintain your shopping cart
• Improve site functionality
• Analyze traffic and site usage
You can disable cookies in your browser settings, but some features of the site may not function properly as a result.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data
• The right to object to processing or request restriction of processing
• The right to withdraw consent at any time
• The right to data portability
If you wish to exercise any of these rights, please contact us at tryhemera@outlook.com. We may require proof of identity before processing your request.
8. Data Security
We take reasonable technical and organizational measures to protect your information against loss, misuse, unauthorized access, alteration, or disclosure.
Payment information is processed securely through trusted payment gateways and is never stored on our servers.
While we take all reasonable steps to protect your information, no transmission over the internet is completely secure, and you share your information at your own risk.
9. International Data Transfers
Your information may be transferred and stored in countries other than your own. By using our website, you consent to such transfers, provided that your data will always be protected in accordance with this Privacy Policy.
10. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 16. If you believe that a child has provided us with personal data, please contact us so that we can delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will always include the effective date at the top of this page.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Try Hemera
Email: tryhemera@outlook.com